Customer Review: RoadID Personal Safety Products for Runners, Bikers

If you run, walk or bike outdoors, you may want to familiarize yourself with RoadID. The company makes a suite of products designed to communicate your vital contact and medical information if you’re injured while exercising. The company offers bands you can wear on your wrist or ankle or attach to your shoes. Each band contains an engraved metal plate that you customize with your name, loved ones’ contact information and vital medical details. This will allow emergency personnel to access your important information if you’re unable to communicate it yourself. There’s also a necklace version of the ID and a product that attaches to your pet’s collar.

I began wearing the “Shoe ID” several months ago on my running shoe. Some of my family members’ contact information changed recently, so I requested a replacement ID plate as a birthday gift. My sister ordered the customized item on Saturday, and it arrived on Thursday. Not only does RoadID offer quick shipping, its ordering-related materials show the company cares about its customers by offering a friendly, helpful tone.

For example, my gift include a slip with the name of the person who packed my order and her contact information. It also offered email and telephone contact information for RoadID’s customer service team. The company even puts the email addresses of its owners on its packing materials.

RoadID backs its products with a “for real, rock-solid guarantee.” If you are not satisfied with a RoadID product, you can return it for a full refund or exchange. Plus, the company offers a lifetime warranty on its stainless steel ID. The ID plates are interchangable among several RoadID products.

If you prefer a version of the RoadID that you don’t have to update when your contact information changes, check out the interactive RoadID. It provides a phone number and website address responders can use to access your vital details. This allows you to change your contact information without having to order a new ID. I don’t like this version of RoadID for two reasons:

1. I would rather that my information be immediately available to an emergency worker. I don’t want the person to have to call a number or visit a website to find out how to reach my husband or what medications I’m allergic to.
2. The product has a $9.99 annual membership cost. Depending on how often your contact information changes, it would be cheaper just to order a replacement ID tag.

My shoe ID has held up well so far. It’s a great alternative to trying to carry a driver’s license and list of personal contacts with me when I run. Before ordering, I wondered whether it would interfere with the proper fit of my shoes. It doesn’t; in fact, I don’t even notice it’s there.When you’re ready to order a RoadID, visit RetailMeNot to find a promo code that can save you a buck or two.

What kind of personal identification do you wear when exercising outdoors? Share your experiences with these or other products.

For more customer service reviews and shopping tips, visit my blog: Who Cares About Customers?