Register with DEWA in Dubai

If you’re a resident of Dubai then you’re probably familiar with DEWA (Dubai Electricity And Water Authority), especially if you’re the registered tenant of an apartment or villa. Registration with DEWA can be easily done online on their official website using the tenant status.

The water and electricity bills in the emirate of Dubai get calculated every month by a meter system similar to how it would be calculated in the United States or Canada. Once a month when the meter is calculated, you must pay your bill, which can be easily done online using E-services at the DEWA website, or in person.

A recent milestone in terms of working with other departments and financial institutions to help serve you better has been reached by DEWA. You can now directly pay your bill through your bank account if you are a customer of Standard Chartered, Sharjah Islamic Bank, First Gulf Bank, Commercial Bank of Dubai, Ajman Bank, Emirates Islamic Bank and Emirates NBD. DEWA is always trying to expand its services to bring you more convenient ways to inquire about and pay your bills. You can also inquire about your bill using SMS services, by texting 4488 at a cost of 60 fills.

Instructions

  • 1

    To register online simply go to the DEWA website by here. For Mpay channel, register by visiting the Egovernment Mpay portal website.

    DEWA EBPP is the internet system for bill payments, the good thing about this system is that you can view and pay your bills directly on the website. If you’re a registered DEWA customer this online payment option is made specifically for you to use with convenience.

  • 2

    To register in person, follow these steps.


    a) Documents = Bring copies of your passport, and tenancy agreement.


    b) DEWA main office location = Bur Dubai, directly next to Wafi city.
    Phone number = 04 324 4444 - Their Website.


    Hours of operation = 7:30 am - 8 pm for all bill payments, and 7:30 am - 2:30 pm for all enquiries. You can also inquire about your bill by sending an SMS message to 4488 at a cost of 60 fills. Keep in mind that in Dubai Friday is a holiday so almost all government offices and departments are closed including the DEWA office.


    c) Fees = To register you will require a deposit of 1000 AED for an apartment and 2000 AED for a villa. Keep in mind this deposit is refundable when you end your occupancy of your apartment or villa, and is only kept in case you don't pay your bill on time or are late paying your bill and are not in good standing.

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