Develop and effective and efficient business strategy to contest with other plumbers in your area. Use local radio and magazine ads to spread the word about your new business. Provide incentives--such as discount rates on water system repairs. Work on Internet marketing techniques that use your web page as well as social networking sites. Post discounts on your web page to charm potential customers.
Consider obtaining plumbing engineer's insurance plan to protect yourself against any incidents. Plumber's insurance plan typically includes equipment you own and use against robbery and financial losses. A plumbing engineer's insurance plan coverage also includes the property of your clients, in case your employees cause any damage to your clients’ property.
Talk to an HR firm to recruit other plumbers or staff to help you manage assistance calls if you get overwhelmed with work flow. Pay your employees a reasonable salary according to ability and evaluate the abilities they bring to your new business.
Always charge a reasonable fee to your customers. Tell your clients about any charges the plumbing service will include. Provide free cost-estimate to clients instead of them asking you to evaluate how much the project will cost. Offer an urgent auto fix solution to new and current clients who are experiencing blocked pipelines, water leaking or other similar problems.
Keep precise client records for all water system maintenance you do and the homes you visit. Sustain a record of the payments, associated costs and charges for each fix that was involved. Always send invoices to those clients who cannot pay in advance and to those who owe you money.
Consider developing a client support plan that manages all your client's needs. Make follow-up calls every two or three days after a water system fix job has been finished to consult about the stage of assistance required. It is also important check for the quality of repairs made on any water system.
Always try and over deliver and up-sell your plumbing services to retain your existing clients. Provide a guarantee or assistance assurance on the repairs made by your staff to show your dedication towards your business. Provide discount rates to returning clients to enhance business reputation.