Sample of a Complaint Letter to a Corporation
Q & Q Enterprises,
37 Barley Street,
Nottingham – 498103
December 13, 2011
Mr Jacob Oram,
Collie & Smith Enterprises,
85 Sunset Boulevard,
Birmingham – 672981
Dear Mr Oram,
This letter is to register our complaint against your product “Smart Teacher”, a companywide license for which was purchase by our organization on December 1, 2013. It was claimed that using your products our employees could learn any language required, provided we had a subscription for it.
Unfortunately, there have been several issues with your software from day one. Firstly, despite your technical team having installed it on our servers and employee computers, there were licensing errors, as the software prompted employees to enter registration keys, even though the company had paid registered already.
Moreover, we had purchased the unlimited subscription package, allowing for all languages to be accessible, but our employees have been having issues accessing several language packs, which again ask for subscription information.
We have contacted your support department and have also created tickets (#459KK0, #694QL), but our issues remain unresolved.
Having exhausted all avenues, I am writing this letter to register a formal complaint from our organization. Kindly look into our issues and provide appropriate support.
If these issues persist, we will be forced to terminate our licensing agreement and seek legal action.
Hoping to resolve our issues amicably,
Template of a Complaint Letter to a Corporation
[City and Postal code]
[City and Postal code]
[Dear Mr./Ms. (Recipient’s name)],
I am dispatching this letter to file a complaint against your (Product/service) (Name of product/service) which was (acquired/purchased) by (me/our company/our organization) on (date of purchase).
Unfortunately, it was not what we expected, and did not match the claims made by (your sales team/advertisement/brochure etc).
We had several issues, including (state your issues with the product or service), and contacting your (support/help) did not benefit either.
Kindly look into (my/our) complaint and resolve the issues at your earliest. If not, (I/we) will be forced to (alternative resolution – complaint to higher authority/legal recourse etc).
Looking forward to a positive response,