When Microsoft speaks, business listens, and the customer resource management (CRM) software market is no exception. Microsoft has created CRM’s biggest news story of 2006, capturing imaginations of the trade press regarding its announced new Software-as-a-Service (SaaS) offering. Yet the software giant hasn’t produced so much as a release date, beta versions or even a … Continue reading Salesforce CEO Marc Benioff’s War of Words with Microsoft