Where is the best place in Abilene, Texas to get a washing machine repaired? Being new to this city, I had no knowledge or experience with appliance repair services here. But when my machine started making horrible grinding and clunking noises, I knew I would have to find out. After checking several appliance repair services, I found that Don’s Appliance Service best suited my needs. I was pleased with the speed of service and cost when the repair was finished, too.
Since the machine is a Kenmore, I started by calling Sears. After waiting about four minutes on hold, I took the pre-recorded voice’s suggestion to check out the Sears website. To do this, I had to register with the site. Once in, I learned that there would be a minimum $65 service fee. I worried that they might get here, find the problem, and have to make a second trip with the proper parts. Further, although I could schedule the date online, I had no control over the time of day.
Next I called West Texas Appliance Parts and Service. Their fee for a service call was less ($58.95), and the hourly rate was $60. The person on the phone warned me that if the repairman needed to return with parts, there would be a minimum cost of $30 in labor for the second trip.
The next number I called was for a service no longer in business. I had an informative dialog with the former business owner, Joe, and he referred me to Don’s Appliance Service. Don was on another job, but he called me back within ten minutes. His estimate was much less, and he came over immediately. He found that the problem was the drive coupling, as he had suspected from our conversation. He offered me a choice of a $12.95 part or a heavy-duty one costing about twenty-five bucks. Curious, I asked him which was more appropriate. He asked me if I had ever had trouble with the machine before. When I told him no, he explained that some folks overload their machine. If he has to repair a machine repeatedly, he makes them use the heavy duty coupler. Otherwise, he recommends the cheaper one. I was impressed by his honesty with me.
The repair was done in a flash, it was successful, and my total bill for parts, labor, and tax was $78.97. (Joe had predicted $125.) Don charged me $60 for the service call, but he listened to me on the phone first, and made only one trip. I do not know what the other companies would have charged for the part, but I could have started with $90 in labor for two trips due to not having the proper part (though, to be fair, the necessary part was so common that they would most likely have had it with them). What I really liked was that Don was there on the very same day that I called, within an hour. I did not have to make any arrangements with someone else to be there, nor ask for any time off.
A warning, though: he doesn’t work on computerized parts. He prefers old-fashioned models. So if the problem could be with the motherboard, you should call someone else. But when you know you have a purely mechanical problem or a simple electrical one (like replacing the electrical harness or a lid switch), Don’s your man. As an added bonus, Don claims to be the only repairman left in Abilene who still rebuilds motors. In some cases, rebuilding a motor might cost a customer far less than buying a new one–and on an older model it might not be worth replacing the motor with a new one, anyway.
Don’s Appliance Service is located at 2234 Poplar in Abilene. His number is 325-675-8421. Don also works on refrigerators and other appliances.