Get to know your clients
No matter what service you are providing to your client—major or minor—you need to know them. Knowing your clients is not about knowing their name and contact number or home address. But you have to be interactive enough to keep them engaged with you or your company for several years. If you can’t interact with the clients and make them feel comfortable with your personality and service, you are doomed to fail, as there are plenty of your competitors ready to snatch that client away. It is important to know the problem your client is having and know how to fix it. But maintaining their data is worth the time and expense. Send them newsletters and emails. Offer different discount packages from time to time.
Offer unmatched service
Good service is all a customer wants. If you do not know how to fix complex leaks or make repairs in hard-to-reach locations, your chances of success with customers are grim. Winning over hard-to-please customers requires flawless service and some attractive packages that others do not offer. Your equipment and tools should be in good working condition, as you may have to work for several days at one place. Your working hours should not clash with that of the clients’.
Offer affordable rates
Another thing that a customer will find pleasing is affordable rates. Since every client will get in touch with you due to their problem, so fixing their problem by a good, affordable service is the key to winning their loyalty.
Follow up with the existing clients
Nothing works better than following up with your existing customers. If you have given service to a customer, ask them from time to time if they are having the same problem again. You do not have to annoy them by ringing them up every week and sending unsolicited emails, you can ask them for their feedback through a simple form (or a questionnaire) that you can send them via mail or email.