Ebay is a great place to find items you want or to sell items you no longer need. However, as with all marketplaces on the Internet, it is important that you stay safe and protected. In this section, you will learn how Ebay has made it possible to help keep their members safe while having fun on the site.
An Ebay member’s personal information is safe with Ebay, but sometimes hackers can hack into any account and reek havoc. The following paragraphs will give some valuable tips to help protect your Ebay account from hackers.
First, you should be sure to use a different password for your Ebay account, than you do for you email account. Doing this will make it more difficult for someone to hack into your Ebay account, and obtain your personal information.
You should also choose a password that contains both numbers and letters. Doing this will also make it more difficult for a hacker to get into your Ebay account.
It is always a good idea to make sure you are logging in to Ebay from an official Ebay page. When logging into your Ebay account, be sure the web address reads: https://signin.ebay.com. This will also help prevent hackers from getting their hands on your personal information.
Finally, be cautious of emails from Ebay that ask you for your credit card number or for your Ebay password. Never click on the links and remember, Ebay will never request your personal information via email. If you receive an email you are suspicious of, immediately forward it to: firstname.lastname@example.org.
Contacting Customer Support
Many times new Ebay members find themselves confused, and need to contact customer support for assistance. The following paragraphs will make contacting Ebay’s customer support team a breeze.
The first thing you need to do when you need answers to your questions is click the “help” tab at the top of Ebay’s home page. You will have the option to search through many frequently asked questions and use the answers provided by Ebay’s support team. If you cannot locate an answer to your particular question, you can click on the “Contact Us” link, that is located on the left hand side of all the help pages.
Once you click the “Contact Us” link on any Ebay help page, it will take you to a form you can fill out, and send the question to Ebay customer support professionals. Please note that it can take up to 72 hours to get an email response from Ebay’s customer support team. They receive a lot of email, so the nature of the question will factor into the amount of time it takes you to get a response.
It is very common for a new Ebay member to have questions that need answered. Follow the steps described above, and send your question to an Ebay customer support team member with ease.