The rapid increase in technology in the business place has required an even greater increase in the development of problem solving technology. The help desk has become one of the symbols of 21st century business and its main tool is a wide variety of help desk software. There are various web sites devoted to sorting through myriad software titles, but the one consideration that needs to be taken is how integrated a consumer wants their office network to be.
The four common categories for help desk software are web-based, local, local without web, and remotely hosted. Web-based help desk software only requires the installation of the software on the office server and is simple to use because web browsers can be used to operate troubleshooting procedures. One of the better programs for web helps is Novo Help Desk, which allows easy administration and incident tracking.
Local help desk software requires that every computer in the network have the software installed, with one variety lacking web capability and another with limited web components. The non-web software is good for smaller offices that do not require much maintenance while up-and-coming businesses should consider the web-based software.
Finally, the remotely hosted help desk software does not require individual downloading as a contracting company provides help desk service. This may be convenient for smaller offices that do not have an IT department. Nonetheless, all four types of software should be considered by businesses looking to quickly repair technological glitches.