Know the products or services that you will be calling about. There is a need to know all the details about product you have to offer so that when there are questions asked of you, you can answer them without any trouble. It will also instil a quiet confidence in you while you make those calls.
Develop a Script
You need to have a script when you call people. Make the opening interesting enough so that people do not lose interest right away and hang up. Have a pertinent content that will continue to boost the interest of the person who is receiving the call.
There is a need to practice the actual calls with coworkers in order to make sure that you can fine tune your script as well as the way you approach the customer over the phone. This is very crucial as you do not want to make mistakes during actual calls.
Note Ideas from Calls
As you will call people, you will be able to make improvements to the way you call and also make additions to your script. Make a point of noting down anything you learn during the call.
You will need to remain patient. People may yell at you, simply hang up or after listening to what you have to offer, refuse the product or the service. You will need to persevere and stick to the basics to achieve success.
Make a point that you sound pleasant no matter how rude the other person is. People will generally be pleasant if they find the other person is nice to them. They may not always make the purchase or set an appointment but they will certainly give it a thought and will likely come to you when there is a need of the given product or service.