First of all you need to understand the stakeholders as effective communication is not possible without knowing their psyche. Spend time with them and notice things that perk them up. This homework will be really helpful in communicating effectively during any crisis. Your words will find no trouble to make its way to their hearts.
It is believed that you can save them from falling flat on their faces by hiding the hostility of the crisis. It is completely a wrong notion as this method can really damage your credibility. If they do not believe you then effective communication is impossible. Be true and honest to them and give complete picture of the situation.
Make a crisis management team. Select those who do not lose heart and surrender tamely. Ask for suggestions and give value to their thoughts. Assign them responsibilities and mobilise them to motivate others.
Evaluate the damages and check your resources that can be used to come out of the crisis. Make a valid strategy to counterbalance the situation and then present it to your team. Make necessary changes and then let the others know your plan.
You should be in high spirits while standing in front of them. Give them impression that you trust their abilities and this crisis is an opportunity to register their fortitude. Add inspirational statements and phrases in your speech and you will see the magic prevailing.
Develop a personal connection with all stakeholders. Give examples from their own life and show them you are completely aware of their loss.
After getting control, you should present your strategy and ask them to shoulder their responsibility as you can’t do it alone. If some of your stakeholders do not react the way you expected then try to understand their concerns and address their objections politely.