Educate the customers
The prime responsibility of the double agents is to educate the customers about different products and latest technology. Apart from letting the customers know about the benefits of different products, the double agents help them use it efficiently.
Facilitate the clients
An important part of the job of the double agents is to facilitate the customers in buying products and upgrading them whenever required. If you are facing problems in installing a software or a hardware, a double agent can come to your rescue and can save you from a lot of headache. These services are provided at the stores as well as at homes and offices.
Coach the clients
Usage of technology can be quite complicated at times, which is the reason why the double agents coach the Best Buy customers and give them all the necessary details about the purchased product. This helps the consumers use a computer or other forms of technology in a correct manner and make the most of what they have spent.
Patrolling in the area
Every Double Agent is assigned a specific area and it is his or her job to spend almost 70 percent of the time in the field. This is just to make sure that high-quality services can be provided to the clients in a very short span of time.
Another important job of a double agent is to provide all the necessary documents to the clients and help them read instructions.