Sample of Bank Complaint Email:
Subject: ATM Cash Lost to Machine
Dear Mr. Albert,
My name is Jeremy Hart and I lost $200 to the ATM machine on May 12th, 2013 at 1.13 PM when I was withdrawing the amount from your facility located on Veirs Mill Road. I did the process as always and once the machine processed the transaction, the amount partially came out of the ATM and was then pulled back.
I have contacted the branch but they are not being helpful. The amount is important to me since I need to pay for my books for the upcoming college semester. I have been a client of your bank for three years and expect better service than what I am receiving.
I hope that the issue will be quickly resolved and I can get on with my studies. I will be looking forward to your prompt response with a solution.
Template of Bank Complaint Email:
Subject: Bounced Check
Dear [Name of Concerned Person],
I am [your name] and I recently paid my landlord via check issued by your bank. My account had more than the required $1500 in the account that was needed to pay the rent last week. However, due to some error at your end, the check bounced and now I am dealing with a landlord who takes me for a cheat.
I have been to your related branch but the manager was not as forthcoming on the issue and appeared to be using delaying tactics to cover the bank’s mistake which is quite unfortunate. I expect that the issue is resolved at the earliest and all necessary steps should be taken to undo the trouble I have gone through.
I will be looking forward to your prompt response with this matter corrected.
[Name of Sender]