Restaurant Apology Email

It happens many times that you face problems of poor service at a restaurant. Restaurants often get emails from frustrated customers who are not satisfied with the service provided. They have to reply to the customers and make sure that they are convinced on visiting the place again.

In the first paragraph, discuss the issues that were addressed in the email from the customer. In the second paragraph, highlight the steps you have taken after the email and in the concluding text, ask the customer to visit the place again so that he can be served in a better way.


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    Sample Restaurant Apology Email

    Sammer Joe

    Respected Sir,

    I am sending the email in response to the complaint you had submitted last week regarding the service at our restaurant. I need to let you know the management of the restaurant is extremely apologetic about our service on that day.

    I wanted to let you know that I surely understand that trouble you and your guests had to go through while waiting for the order and for the reservations you made for the dinner. There was a misunderstanding on the reservation and I admit that there was certainly mismanagement from our side. You and your guests had to wait for a long time to get the table and after that the service was also not up to the mark.

    All the issues mentioned in our complaint have been properly addressed and action has been taken against the persons responsible for the poor behavior.

    The management wanted to thank you for pointing out the problems and are also sorry for handling matters in the way they had been. We sincerely request you to visit the place again so that you give us another chance to serve you.

    With regards,
    Jonathan Low
    Sub Food Limited

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    Template of Restaurant Apology Email

    [Recipient’s Email]
    [Recipient’s Name]

    Respected Sir/Madam,

    I am sending you this email in response to the complaints you send to us earlier regarding the poor service from our restaurant. You had problems with the service and behaviour of some of our waiters.

    I wanted to bring it to your notice that the management has taken action after your complaint and the issues have been addressed.

    We request you to give us another chance so that we could serve you.

    With regards,
    [Sender’s Name]
    [Sender’s Title]
    [Organization Name]

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