Take feedback from customers
In order to provide up the mark customer service training to your employees, it is strongly suggested that you take feedback from your customer and know about the strengths and weaknesses of your employees. This will also help you in getting the feedback about your current customer service level, find out the deficiencies and overcome them. With the help of customer feedback, you will be able to cover all aspects of the customer service and overpower all problems. For this, you must start by taking feedback from the most valuable customers. After you have collected information from them, you must not underestimate the importance of other customers and take their feedback as well.
Explain your ultimate goal to employees
You must explain your ultimate goal to employees, making sure that there is no ambiguity left and they are determined to provide superior service to customers. Your goal can be based on the monetary purposes or to give maximum satisfaction to the customer. For example, a manager might provide employee customer service training because he wants to improve service and get rid of complaints.
Take input from the staff
Apart from directing your staff, a manager should also consider taking suggestions from the staff. It is generally observed that employees working in a particular domain have the tendency to provide ultimate solution to all the problems and if their feedback is addressed in a proper manner, the problem is eliminated very easily.
Form a training schedule
After you have taken suggestions from the employees, you should form a training schedule based on the feedback of the customers, your insight and that of your employees. You must give proper training to your employees to cover all concerned areas of the customer service and make sure the skill set of your employees is improved with the training.