How to File a Complaint Against a Casino

Casino is a wonderful place to spend time with your friends who love to gamble. Majority of the people go to casinos on weekends while some prefer to spend vacations there. Casino is a great play to enjoy from gambling to leisure activities, everything is up to the mark. Due to the increased competition in the market, most casinos offer staying and leisure activities for a very low price and this often makes the tour of people commendable. Nevertheless, if your experience at the casino goes wrong due to some reason and you want to register a complaint against the casino, feel free to do it.

There can be a number of reasons for filing a complaint against casino but you should try to contact the supervisor or any employee of the casino, as they might be able to help you out. However, if telling them does not solve your problem, then you should consider filing a formal complaint. Most of the times, customers have no issue regarding the room service of casino but the problem lies in paying the winning amount, as some casino does not pay you at all while some pay you less than the amount you actually won.


  • 1

    You will need the proof to file a complaint, so you should secure the evidence. If you are certain that the casino paid you less than your winning amount, you can use the cash out receipt as evidence.

  • 2

    It would be better if your complaint is backed by a witness. If your complaint is only against the less cash out, then the receipt can be sufficient but it is recommended that you have a witness. Remember that, the judge might ask the witness to testify in court, so you should talk to the witness for this kind favour.

  • 3

    Do not forget to talk to the casino manager about your problem. Generally, casino managers easily solve all issues regarding the poor service, intolerable behaviour or payout problems. It is important that you do not misbehave with manager or any other employee and stay calm.

  • 4

    If the manager does not respond to your complaint in a proper manner, then you must contact a lawyer. A specialised lawyer will help you in claiming your right and put you in a better position by filing your complaint in court. For this, you must ensure that the witness will not back off and will testify for you in courthouse.

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