PayPal Complaint Email

There is no doubt that PayPal is very reliable service but the margin for an error is always present, no matter how efficient a service is. If you are facing a problem with your PayPal account, you should write a complaint email.

Start the email by describing the problem you are facing. It would be a good idea to mention the time duration for which you have been facing the problem.

Then write about the inconvenience you are facing as a result of the problem with your PayPal account and demand that the problem be solved immediately.


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    Sample of PayPal Complaint Email

    Subject: Inability to make payments for online transactions using PayPal account

    Respected Mr. Gilbert

    I am writing this email to complain about my PayPal account. On May 13, 2013, I made an online purchase at ‘Fashion and You’. However, when I tried to make the necessary payment using my PayPal account, for reason unknown to me, the transaction did not go through.

    I called a PayPal customer care centre right away but the representative on the other end could not solve my problem and advised me to send a complaint email. I am really concerned about this problem because there is a large sum of money in my PayPal account. Moreover, there are a number of online payments which I have to make which are being delayed because of this problem.

    Please look into this matter immediately and get the problem sorted out.


    Matt Donavan

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    Template of PayPal Complaint Email

    To: [Recipient’s email]
    Subject: [Subject of the email]

    Respected [Recipient’s last name along with title],

    The reason of this email is to file an official complaint about my PayPal account. [Number of days since the problem occurred] days ago, my PayPal account stopped working. Whenever I try to make a payment for an online purchase from my PayPal account, the transaction gets rejected for no reason.

    I have already checked my PayPal account balance with a PayPal customer care representative. It is sufficient to make the transactions that were rejected. Moreover, I have not violated the terms and conditions of using my PayPal account in any way.

    Please take the necessary steps to get this problems sorted out as soon as possible so that I can make my pending payments without further delay.


    [Your name]

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