Know your interest
Knowing your interest to enter in this challenging field, you should know about the level of skill you have. During your academic years and during your studies, that is the time when you start exploring about the fields in which you want to start your professional career. Try to read as much as you can and try to know the options and chances of surviving and at the same time growing in this field. Surf the internet and see where and what possible ways you can learn to become a good field service representative. Knowing all the things in advance is also a great thing itself as you can draw certain plans in your mind before actually going into the field.
Customer service skills
Customer service skills are very important in this field. In-fact it is the foremost skill that you need to learn. Some people are good at meeting people and engaging in conversations with them but some who do not like to mingle with strangers certainly feel more difficulties to join this kind of profession. You can also learn and develop this skill. There are many institutes around the world who will help you to know how to develop customer service skills.
Before entering in this field, you should have Bachelors’ level education. There are good business and humanities schools where you can get a decent degree and then think of doing a full time job.