To register online simply go to the DEWA website by here. For Mpay channel, register by visiting the Egovernment Mpay portal website.
DEWA EBPP is the internet system for bill payments, the good thing about this system is that you can view and pay your bills directly on the website. If you’re a registered DEWA customer this online payment option is made specifically for you to use with convenience.
To register in person, follow these steps.
a) Documents = Bring copies of your passport, and tenancy agreement.
b) DEWA main office location = Bur Dubai, directly next to Wafi city.
Phone number = 04 324 4444 - Their Website.
Hours of operation = 7:30 am - 8 pm for all bill payments, and 7:30 am - 2:30 pm for all enquiries. You can also inquire about your bill by sending an SMS message to 4488 at a cost of 60 fills. Keep in mind that in Dubai Friday is a holiday so almost all government offices and departments are closed including the DEWA office.
c) Fees = To register you will require a deposit of 1000 AED for an apartment and 2000 AED for a villa. Keep in mind this deposit is refundable when you end your occupancy of your apartment or villa, and is only kept in case you don't pay your bill on time or are late paying your bill and are not in good standing.