How to Replace a Damaged Passport in London

Important documents like passports should be kept in a safe place to keep them from being misplaced, stolen or damaged in a busy city like London. When a passport goes missing it should be reported and replaced immediately. However, damaged passports can sometimes be used with out too much trouble. In some cases the mutilated parts of the passport may contain important information and can be rejected by airlines and immigration counters because they are not readable. It is recommended by the Identity and Passport Service (IPS) to replace any damaged passport as soon as possible to avoid delays and other issues during international travel. Below is a step by step guide on how to replace a unusable passport in London.


  • 1

    IPS recommendations and rules

    If your passport is damaged, the IPS recommends that you get a replacement as soon as possible. When applying for a replacement, the IPS will ask you to send in the damaged document along with your application. They department will use the provided passport verify your identity. They will also check it for fraudulent or illegal use. They can also inspect it for tampering. If you have children on your passport, they will not be included in the replacement passport because new regulations state that all children must have separate documents.

  • 2

    Required Documents

    You will need the following documents in order to apply for a replacement for a damaged passport:

    a) Completed application that is signed and dated
    b) Application fee
    c) Photographs
    d) The damaged passport

  • 3

    Application form

    The IPS has several methods to acquire an application for to replace damaged passports. The form is actually the standard passport form and has full instructions on it. There is space on the form to indicate that the application is forĀ  a replacement of damaged documents.

    You can grab a from in the following ways:

    a) Request a form be mailed to you using the online method here. You must be in the UK in order to use this method.
    b) You can also login and complete the form online here. This form will then be printed and sent your mailing address. You will need to sign and date the form and return to the IPS.
    c) The post office also offers a Passport Check & Send service and you can get an application form from locations that offer the service. Click here to find a postal office near you that carries applications.
    d) The last method to obtain a form is by calling the IPS Passport Adviceline at 0300 222 0000. The staff member answering the phone can take your details and send you a form in the mail.

  • 4

    Completing the form and signatures

    In all the above methods the form is always sent to you so that you can sign it. Once you have all the sections of the form filled out you must sign it yourself and then have it countersigned. They must also sign one of the pictures you attach to the form. The person who counter sign the form and photographs must meet the following requirements:

    a) The individual must know you for at least 2 years.
    b) They must be over the age of 18.
    c) Be in possession of an British or Irish passport.
    d) The person must also be in a specified profession or be in good standing int he community. Click here for more details on the professions that are accepted.

  • 5

    Fees and processing times

    You can use a credit card, debit card or a postal order to pay for the replacement passport. The fee is for 77.50 pounds for the standard service. The passport service usually takes six weeks to issue passports and you should plan your travel accordingly.

  • 6

    Urgent Service

    The IPS offers a fast-track service for the replacement of damaged passports. The fees will be 112.50 pounds and the replacement is processed with in one week. However, you need to call the IPS Passport Adviceline at +44 300 222 0000 to make an appointment before they process your paperwork.

  • 7

    Receiving Passport

    The IPS will mail your renewed passport after processing period to the address you provide on the application. Make sure that the information you provide is accurate and that the mailing address is in working order.

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