Complaint Email to Hotel

If you are a customer who is unsatisfied with the performance of their service provider then launching an official complaint is the best way to get a positive outcome out of a negative situation. Though, you can register your protest by going there personally but sending a complaint email is the best thing you can do to keep a record of this activity.

However, writing an effective complaint email is a tricky job as it’s just like playing with a double edged sword as any mistake can harm you as well. You must keep a couple of important things in mind while drafting a complaint email.

You should start by ensuring that the email address of the recipient is correct. Also, you should also put the subject of this email to lock the attention of reader.

Next, you should give the proper salutation and then mention the reason why you are writing this email. You should address the relevant person tactfully. For instance, blaming them straight away is not a good idea rather you should praise them in a couple of sentences before discussing the core issue.

In the next paragraph, express your disappointment and then demand some compensation. However, do not forget to include facts in figures in your complaint.

Last but not the least, provide your complete contact information and conclude your email with an appropriate closing.


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    Sample of Complaint Email to Hotel:

    Subject: Registering my protest against below par services

    Respected Sir,

    I am writing this email to file my complaint against the unprofessional attitude of your staff. I am a regular visitor of Hotel One and during my last visit on Sunday, October 11, 2009 I was very disappointed by the standard of your service.

    I booked room number 251 well in advance and then got confirmation before leaving but when I reached they told me there is no reservation against my name. Though, I got a room but then the service was so substandard that I had to leave early in the morning.

    This is so unprofessional and I was not expecting this from an organisation like yours. I hope you will look into this matter and resolve this situation. You can contact me on 962-194-174.

    I will wait for your response.


    Matt Keyworth

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    Template of Complaint Email to Hotel:

    To: [email address of the recipient]
    Subject: Registering my protest against [mention your complaint]

    Dear [Name of the addressee],

    I am sending this email to register my complaint against [mention the issue]. I have all the proof and I am giving brief details [give the important details].

    I am your regular customer and I was not expecting such substandard service from your staff. I request you to take action and direct them to [mention the compensation you want].

    I look forward to hearing from you soon.


    [Your Name]

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