Financial Ombudsman Service London

Financial Ombudsman Service sorts out disputes or disagreements between consumers and various businesses providing financial services. The institution was made by parliament and it’s services are free for the consumers of financial services. The office always acts independent and impartial resolves the matter with reason and facts and follows a structured format towards processing a compaint. The complaint process starts when the customer first needs to contact the financial business they holds a complaint against, which has eight weeks time to process the complaint. If the customer is still not satisfied then they should contact the Financial Ombudsman Service to resolve their complaint.

Visit Website of Financial Ombudsman Service


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    Facilities & Services

    The office resolves complaints between clients and a range of institutions providing financial services like Banking, financial advice,mortgages, hire purchase and pawn broking, insurance, money transfer, credit cards and store cards, stocks, shares, loans and credit, pensions, savings and investments, unit trusts and bonds.

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    Organizational Structure

    Executive Board

    - Chief Executive
    - Decisions Director
    - Director of Finance and Performance
    - Director of Communications and Customer Insight
    - Operations Director
    - Principal Ombudsman & Legal Director
    - Director of Human Resources (HR)

    Non Executive Board

    - Chairman

    ---Audit Committee

    ---Nomination and Remuneration Committee

    ---Quality Committee

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    Operational Hours

    From Monday to Friday the timings are from 8:00am to 6:00 pm. On Saturdays, however, the timing are from 9:00 am to 1:00 pm.

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    South Quay Plaza, 183 Marsh Wall, London, E14 9SR, United Kingdom

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    How to Contact

    To contact the office of Financial Ombudsman Services in London you are visit them at the location mentioned above or by utilizing the email address or the telephone number given below:


    Contact: +44 20 7964 1001

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    How to Get to Financial Ombudsman Service

    By Tube

    From the Canary Wharf Tube station move north on Upper Bank St toward Canada Square then turn right onto The South Colonnade. Turn right onto Montgomery St then turn left toward Preston's  Rd/A1206. Turn right toward Preston's Rd/A1206 and then turn right onto it (Preston's Rd/A1206). Move with the slight right to stay on Preston's Rd/A1206. At the roundabout, take the 1st exit onto Marsh Wall. The office will be on your right side. Click walking directions to Financial Ombudsman Service. View Map

    By Bus

    The nearest bus stop of Admirals Way (Stop B)‎ is served by Bus number D8. From the bus stop move east on Marsh Wall toward Millharbour and the Financial Ombudsman office will be on the left.

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