Condolence Email to Client

No matter how far you are a few kind words can do wonders and make someone feel better. Mostly, it is believed that you don’t have any personal relation with business partners or clients. It is completely wrong as it’s equally important to show some sensitivity to a bereaved business associate.

However, you must keep condolence etiquette in mind while offering words of condolence. Writing a condolence email to a client is not an easy task as you need to sympathise while staying in your limits. You should keep a couple of important tips in mind while drafting this type of email.

First you should put the right email address of the person in the relevant box. Then, mention a subject of this email to make your message noticeable. This will be followed by a suitable salutation.

In the opening paragraph, you will offer your condolence to the addressee and make him or her believe that you are with them in this time of grief.

If you know the deceased personally then there is no harm in including a few sentences about them in the second paragraph.

In the next paragraph, you will pray for the departed soul and offer your help to the bereaved family.

Conclude your email with the proper closing followed by your name and other necessary details.


  • 1

    Sample of Condolence Email to Client:

    Subject: My sympathies

    Dear Mr. Jason,

    This email is to express my sorrow and pain that I felt after getting the sad news regarding the death of your brother Sam Willis today. Let me tell you that it’s not only your loss as our heart aches for you.

    Sam was gem of a person and I always took him as my younger brother whenever he visited our showroom. Apart from the business, he proved himself a person with lots of knowledge and his sudden death has filled my heart with bereavement.

    I can understand what you are going through right now but all you can do is to pray that his soul rests in peace. If there is anything I can do for you, please feel free to contact me on 851-195-735.

    Please convey my message of condolence to your family.


    Sarah Turner
    Creative Concepts Pvt. Ltd.

  • 2

    Template of Condolence Email to Client:

    To: [Email address of the recipient]
    Subject: Few words of condolence for [Deceased’s name]

    Dear [Name of the addressee],

    I just got the tragic news regarding the death of [mention the deceased] this morning and no words can describe how my heart is mourning at this sad and ill-timed incident.

    I have no hesitation in saying that [deceased’s name] was one of very few persons who inspired me and nothing can replace such a nice person.

    During this time of grief, I just want to say that you are not alone as my heart feels everything you are experiencing. Please convey my words of condolence to your family and if there is anything else I can do, please feel free to contact me.

    May [deceased’s name] soul rest in peace.


    [Your Name]
    [Your organisation’s name]

Leave a Reply

Your email address will not be published. Required fields are marked *

six − 3 =