Apology Email for Wrong Order

Businesses often make mistakes and you cannot blame them considering the number of orders that are placed with them and the hectic work schedule of their employees. If there is a mistake in some order that you have delivered, there is always a way to correct it. You need to offer your apology regarding the order and assure the client that it will not happen again.

In the opening text, describe the order type and when it was placed.

In the second paragraph, offer you apology and mention the amount you will compensate.

In the end, assure the client that a mistake will not happen in the future.


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    Sample Apology Email for Wrong Order

    To: Simonfraser@hobbydesigns.com
    Simon Fraser
    Manager Marketing
    Hobby Designs

    Respected Sir,

    I am extremely apologetic for the mistake in the order you placed with us for 500 Black cotton pants. The order was placed on March 12, 2012.

    It is stated that we sent the wrong order to you which was 500 Brown cotton pants. Actually, the order sent to you was from another client and due to some mismanagement, there was a mix up in delivering the order. We are sorry for causing this inconvenience to you.

    I definitely understand that the mistake from our side would have caused your department considerable losses for which we are willing to compensate. We will surely compensate on your losses when we deliver the correct order at your warehouse.

    In the end, I would once again like to apologize for the mistake from our side. I would also promise you that something like this will not happen again and that we will make sure that everything happens within the time schedule.

    With regards,

    Luke Henderson
    Manager Sales
    Delight Pants

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    Template Apology Email for Wrong Order

    [Recipient’s Email]
    [Recipient’s Name]
    [Recipient’s Title]
    [Organization Name]

    Respected Sir/Madam,

    I would like to offer my sincere apologies for the wrong order that was sent at your place on _____________. You had ordered for _______ on ________ from our production department.

    It is stated that there was confusion from our side on the order you had placed and the order from another client. We are sorry for the inconvenience we would have caused to you and your business recently and we are willing to compensate for any losses that would have come your way in this time period.

    We would also like to assure you that your order will be delivered in the next __ days.

    With regards,

    [Sender’s Name]
    [Sender’s Title]
    [Organization Name]

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