Sample Apology Email for Wrong Order
I am extremely apologetic for the mistake in the order you placed with us for 500 Black cotton pants. The order was placed on March 12, 2012.
It is stated that we sent the wrong order to you which was 500 Brown cotton pants. Actually, the order sent to you was from another client and due to some mismanagement, there was a mix up in delivering the order. We are sorry for causing this inconvenience to you.
I definitely understand that the mistake from our side would have caused your department considerable losses for which we are willing to compensate. We will surely compensate on your losses when we deliver the correct order at your warehouse.
In the end, I would once again like to apologize for the mistake from our side. I would also promise you that something like this will not happen again and that we will make sure that everything happens within the time schedule.
Template Apology Email for Wrong Order
I would like to offer my sincere apologies for the wrong order that was sent at your place on _____________. You had ordered for _______ on ________ from our production department.
It is stated that there was confusion from our side on the order you had placed and the order from another client. We are sorry for the inconvenience we would have caused to you and your business recently and we are willing to compensate for any losses that would have come your way in this time period.
We would also like to assure you that your order will be delivered in the next __ days.